Privacy Policy
M/s Sri Sabari Medicals (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal and health-related data in compliance with applicable laws of India, including the Section 43A Information Technology Act, 2000 (“IT Act”) and the Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules,2011 (“SPDI Rules”) and Regulation 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code Rules,2021)(“Intermediaries Guidelines”).
This Privacy Notice explains the types of personal data we collect from you through our website, how we use that information, who we may share it with, and the steps we take to keep it secure. It also outlines your rights regarding your personal data and how you can reach out to us with any questions or concerns about our privacy practices.
Privacy Policy explains how we collect, use, store, and disclose your information when you use our website, mobile app, or other online pharmacy services (collectively, the “Services”).
1. Definitions
Personal Data: includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.
Sensitive Personal Data or Information (SPDI): Includes medical records, biometric data, physical, physiological and mental health conditions, and financial data.
Service Providers : Includes entities to whom we will disclose your Data in order to process information for a specific purpose pursuant to written contract.
Sri Sabari Medicals: Sri Sabari Medicals incorporated in Chennai whose registered office is at Plot No: 18, Shop No:1 to 5, Shanthi Nikethan, Madambakkam Main Road, Chennai 600126
User or you : The natural person who accesses our stores, website or mobile application.
2. Information We Collect About You
Sri Sabari Medicals collects Data for various purposes set out in this Privacy Notice.
2.1Personal Information: Name, Age/date of birth, Contact details (email, phone, address),Gender, Aadhaar (only if voluntarily provided and with consent), Identity documents (if required for prescription validation)
2.2Health and Medical Information (SPDI): Prescription details, Medical history and symptoms, Details of treating physician, Test reports (if uploaded or shared by you), Order history and dosage instructions
2.3Payment Information: Mode of payment, UPI ID, credit/debit card, or bank account details (processed via secure third-party gateways), Transaction, Transaction history
2.4Transaction Information: Date of transaction, total amount, transaction history and related details
2.5Technical Information: Device and browser information, IP address and location, Cookies and usage data
3. How We Collect Data
We collect Data in the following ways:
3.1 Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks).
3.2 Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us.
3.3 E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
3.4 Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Notice.
3.5 Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website, to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.
3.6 Third-Party Software/Service Providers: You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.
4.Data Shared By You
Sri Sabari Medicals may collect your Data in several ways from your use of our stores, website or mobile application. For instance:
when you register with us to receive our products and/or services;
when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;
when you complete surveys conducted by or for us;
when you elect to receive any communications (including promotional offers) from us;
from the information gathered by your visit to our stores, website or mobile application;
5.Data That Is Collected Automatically
We automatically collect some information when you visit our website or use our mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Sri Sabari Medicals uses this information to measure the site usage, improve content and to ensure safety and security, as well as enhance performance of our website or mobile application.
We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled "Cookies".
6.Our Use Of Data
Any or all the above Data may be required by us from time to time to provide information relating to Sri Sabari Medicals and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:
carry out our obligations arising from any contract entered into between you and us;
provide products and/or services and communicate with you about products and/or services offered by us;
enable us to offer our services like courier services for delivery of orders ;
provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application;
operate, evaluate and improve our business, website and mobile application;
generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;
communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;
to enhance your shopping experience and bring you access to membership programs, rewards and offers across Sri Sabari Medicals.
enforce the terms of use of our website and mobile application;
protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and
serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.
We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
Where required under applicable law, we will only use your personal information (including sensitive personal information) with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.
7. Legal Basis for Processing
We process your personal data based on:
Consent: For sending health-related communications and promotional messages
Contractual necessity: For processing your orders and delivering services
Legal obligation: As required by Indian laws or regulations
Legitimate interest: For internal operations, audits, and security
8. Consent and Your Rights
By using our Services, you consent to our collection, use, and processing of your personal and health-related information as described in this Privacy Policy.
As a data principal under the DPDP Act,2023 you have the right to:
Access your personal data
Correct or update inaccurate data
Withdraw consent (where applicable)
Nominate someone to exercise your rights in case of incapacity
Lodge a complaint with the Data Protection Board of India
To exercise these rights, please contact us at : care@srisabarimedicals.com
9. Disclosure of Information
We may disclose your personal information:
To licensed pharmacists and registered medical practitioners
To our employees and service providers involved in order processing
To delivery partners and logistics providers
To third-party payment gateways
To government authorities, law enforcement, or regulators when legally obligated
With your explicit consent, to other third parties
We do not sell or rent your data to third parties for marketing.
10. Data Security Practices
We maintain reasonable security practices as required under Rule 8 of the SPDI Rules, including:
Encryption of sensitive data
Secure servers and firewalls
Access control mechanisms
Regular security audits
However, while we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
11. Data Retention
We retain your personal and health data:
As long as necessary to fulfil the purposes mentioned above
As required under applicable laws (e.g., prescription and transaction records retention)
Upon expiry of the retention period, data will be securely deleted or anonymized.
12. Cookies and Tracking
We use cookies and tracking technologies to:
Enhance your browsing experience
Enable functionality such as login, order history, and saved preferences
Collect analytics and performance data
You may control cookie preferences via your browser settings.
13. Children’s Privacy
Our services are intended only for persons aged 18 years and above. If we learn that we have collected personal data of a child without appropriate consent, we will take steps to delete such data.
14. Third-Party Links
Our platform may contain links to external websites or apps. We are not responsible for the privacy practices of such third-party services.
15. Grievance Officer
In accordance with the IT Act and the SPDI Rules, the details of our Grievance Officer are provided below:
Name:
Designation:
Email:
Phone:
Address:
We will acknowledge and respond to grievances within the timelines prescribed by law (generally 30 days).
15. Updates to This Policy
We may modify this Privacy Policy from time to time. Changes will be posted on this page along with the "Last Updated" date. Continued use of our services after changes implies your acceptance of the revised policy.
16. Contact Us
If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Email: care@srisabarimedicals.com
Phone: +91 98407 45151
Registered Office: Sri Sabari Medicals, Plot No: 18, Shop No:1 to 5, Shanthi Nikethan, Madambakkam Main Road, Chennai 600126.