Grievance
Redressal Policy
Sri Sabari
Medicals
Objective
This Grievance
Redressal Policy outlines the mechanism adopted by Sri Sabari Medicals or “We” or “Us” for prompt redressal of
complaints and grievances related to orders, services, and products raised by consumers purchasing goods and
services from the Company’s website through our website and mobile application.
We are committed to operating in compliance with the relevant laws of India,
including the Drugs and Cosmetics Act, 1940 and IT Rules, 2021.
Details of
the Company
The details of
the Company responsible for the Website and the contact information are
provided below. You may contact Us through the below mentioned contact details
and We will be glad to assist You.
Legal Entity
Name: Sri Sabari Medicals
Name of the
website: www.srisabarimedicals.in
Details of the
website: Medical health care products
Applicability
"This
Policy is designed to resolve consumer complaints or concerns through a
structured and effective mechanism, with the objective of ensuring the highest
level of customer satisfaction. It applies to:"
- All users /customersof the Sri
Sabari Medicals platform.
- Services offered by our platform,
including prescription-based medicine delivery, over-the-counter (OTC)
products and wellness items
Grievance Redressal Mechanism
This policy
includes communication from customer who
registers dissatisfaction concerning the products or services offered via the
Website and seeks appropriate remedial measures.”Customers can raise grievances
through any of the following modes:
Email Email your complaint to: care@srisabarimedicals.com
Phone Support Call our Customer Care: +91 98407 45151
Available: 9:00
AM to 8:00 PM (Monday to Saturday)
In-App/Web
Portal
Log in ? Help
& Support ? “Raise a Complaint” Section
Grievance
Redressal Officer (GRO)
In compliance
with Rule 3(2)(a) of the IT Rules, 2021, we have appointed a Grievance Officer:
Name:
Email: care@srisabarimedicals.com
Phone: +91 98407 45151
Office
Address: Sri Sabari Medicals, Plot No: 18, Shop No:1 to 5, Shanthi Nikethan, Madambakkam Main Road, Chennai 600126.
The Grievance
Officer is responsible for acknowledging and resolving user complaints within
the stipulated timelines.
"However,
this Policy does not cover: (1) complaints that are incomplete or lack
specificity; (2) communications that are merely suggestions; or (3) requests
seeking guidance, clarification, or general information."
Timelines for
Complaint Resolution
The customer
will receive an acknowledgment or confirmation of receipt of their complaint
within 48 hours. A thorough investigation will be conducted, and a response
outlining the resolution will be provided within 15 days from the date of
receipt. In case the complaint remains unresolved, the customer may escalate
the matter by appealing to senior management or the relevant regulatory
authority after 15 days from the initial complaint.
User
Responsibility
To facilitate a
faster resolution of issues, users are advised to provide accurate order
details, including the Order ID and date of purchase. Additionally, they should
clearly describe the nature of their grievance and submit any relevant
supporting documents, such as prescriptions or photographs of the delivered
items. Providing complete and precise information helps ensure an efficient and
effective complaint handling process.
A grievance will
be considered resolved and closed if the complainant does not respond within
thirty days of receiving the written reply and does not raise any further
complaints related to the same matter.
Would you like
it to sound more formal or simplified?
Confidentiality
All personal
information and grievance details will be kept confidential and only disclosed
as per legal requirements or with user consent.
Review & Updates
This policy will
be reviewed periodically and updated as required under Indian law. Users will
be notified of significant changes via our platform.